Terms & Conditions

Terms & Conditions

1. About Us
Formuted LLC operates as an independent distributor of TEQOYA SAS and other manufacturers. Formuted LLC is not an agent, employee, or representative of TEQOYA SAS. No statements or actions by Formuted LLC shall bind TEQOYA SAS unless expressly authorized in writing.
Formuted LLC sells and ships goods directly to consumers in the United States via an online e-commerce platform.

2. Product Origin and Certification
TEQOYA air purifiers are manufactured and shipped directly from France by TEQOYA SAS.
All TEQOYA products are certified and compliant with European and Asian safety and environmental regulations.
Please note:

• TEQOYA products are not yet formally certified under U.S. regulatory programs, including EPA, UL, or FDA.

• By purchasing, you acknowledge that you are knowingly buying a product not certified in the United States, and that it is certified only under European and Asian standards.

• Formuted LLC and TEQOYA SAS make no representation that these certifications meet U.S. regulatory equivalence.

• You agree that Formuted LLC bears no liability for certification differences, regulatory interpretation, or import restrictions imposed by U.S. authorities.

• TEQOYA products are designed for general air quality improvement and are not certified or approved by the U.S. Environmental Protection Agency (EPA), Food and Drug Administration (FDA), or any U.S. medical authority. They are not intended to diagnose, treat, or prevent any medical condition.

3. Customer Acknowledgment and Acceptance
By completing your purchase:

• You affirmatively acknowledge that the products are imported from France and may not conform to U.S. certification standards.

• You agree to all Terms and Conditions herein.

• You release Formuted LLC and TEQOYA SAS from any liability related to product certification status, import duties, or customs handling.

• You understand that your purchase is made at your own discretion and risk after being informed of these facts.

4. Orders and Payment

• All prices are in U.S. dollars (USD).

• Payment is due in full at checkout

• We reserve the right to refuse or cancel orders for any reason, including suspected fraud or inventory issues.

• Orders are not binding until payment has cleared and confirmation is sent by email.

5. Shipping and Delivery

• TEQOYA products ship directly from France.

• Average delivery time is 7–14 business days, depending on customs and carrier processing.

• Orders are shipped under DAP (Delivered At Place) terms: the buyer is responsible for import duties, taxes, or fees at delivery.

• Risk of loss transfers to the customer once the product is handed to the carrier in France.

• Delays due to customs inspection, weather, or carrier issues are outside our control.​

• Customers are responsible for any loss, damage, or delay occurring after the product has been handed to the carrier in France. We recommend purchasing optional shipping insurance when available to cover any transit risks.

6. Returns and Refunds

• You may return unopened, unused products within 30 days of receipt for a refund (excluding shipping costs).

• To initiate a return, contact coreenlife@gmail.com with your order number and reason.

• Returned products must include all original packaging and accessories.

• Refunds are processed within 7–10 business days of receiving the return.

• Formuted LLC reserves the right to refuse returns that do not meet these conditions.​

7. TEQOYA International Warranty

The warranty period depends on the model.

• TEQOYA T200 and T450 have a ten year warranty. 

• TEQOYA E500 and E500 Connected have a five year warranty. 

• TEQOYA S1 air quality sensor has a one year warranty​

Coverage

• Manufacturing or material defects under normal residential use.

Remedy

• At TEQOYA’s discretion repair or replacement with a new or refurbished equivalent at no charge.

Exclusions

• Normal wear and tear misuse accidents water damage modification non authorized repair or improper packaging for return.

How to claim

1.  Email coreenlife@gmail.com with order number model serial and description with photos if possible.

2. If requested ship the unit to TEQOYA’s service facility in France. You pay outbound shipping. If the claim is approved TEQOYA covers the return shipment.

Notes

• •The manufacturer warranty is provided by TEQOYA SAS and is administered per TEQOYA’s general conditions of sale. 

• All warranty claims are subject to inspection and approval by TEQOYA SAS. TEQOYA’s decision regarding repair or replacement eligibility shall be final and binding.

• Formuted LLC facilitates communication but is not responsible for repair outcomes timing or decisions by the manufacturer.​

8. Other Products Sold Here

• Non TEQOYA items are covered by their manufacturers’ warranties. Terms duration and service locations vary by brand. Formuted LLC assists with communication but is not responsible for those manufacturers’ decisions.

• “TEQOYA” and all associated logos, trademarks, images, and materials are the property of TEQOYA SAS. Use of TEQOYA branding and content on this Site is authorized solely for marketing purposes and does not imply ownership or partnership. Formuted LLC may not register or claim any domain, page, or social media account containing the TEQOYA name without prior written authorization from TEQOYA SAS.

9. Promotions and Discounts

• Promotions and discount codes have individual rules and validity windows. They cannot be combined or applied retroactively. We may change or withdraw promotions at any time.

10. Limitation of Liability and Disclaimers

To the fullest extent permitted by law:

• All implied warranties including merchantability and fitness for a particular purpose are disclaimed by Formuted LLC.

• Formuted LLC and TEQOYA SAS are not liable for indirect incidental special or consequential damages including lost profits or data or health outcomes.

• Total liability for any claim is limited to the amount you paid for the product.

• Products are not medical devices and do not diagnose treat cure or prevent disease.

• Differences in U.S. certification do not create liability for Formuted LLC or TEQOYA SAS and you have agreed to this risk in Section 2.

11. Privacy and Data

• We collect and use personal data only to process orders ship products and provide support. We may securely share data with TEQOYA SAS for fulfillment and warranty. We comply with GDPR for EU transfers and applicable U.S. privacy laws. See our Privacy Policy.

12. Changes to These Terms

• We may update these Terms from time to time. The current version will appear on this page with the updated date. Continued use or purchases after an update means you accept the revised Terms.

• We are not responsible for any delay or failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, customs delays, strikes, transportation disruptions, or actions by government authorities.

13. Governing Law and Venue

• These Terms are governed by the laws of the State of California United States. All disputes will be resolved exclusively in the state or federal courts in Los Angeles County California.

14. Contact

Formuted LLC
Email coreenlife@gmail.com

Customer Support Hours Monday to Friday 9 a.m. to 6 p.m. Pacific Time

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